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The default deleted item retention in Office 365 is 30 days. Hard deleted items can be restored from your deleted items folder quite easily but this option is not available in certain circumstances or for certain folders, including folders in shared mailboxes. At it stands, Quick Actions might be useful for some, but most Office 365 customers will soon balk at it’s restrictions and lack of integration with Outlook’s existing features.If you have hard deleted (Shift-delete) a message or mail-item from a shared mailbox you may notice that the option to recover deleted items is greyed out and you cannot select it. Hopefully, Quick Actions is just a small start towards a more useful Outlook feature. It’s hard to find with a single tiny icon as the only way to access it (no shortcut, no menu, ribbon or QAT option).Īctions are limited to just two from a very short list. It’s not quick (especially if you want to move).
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Any ‘Move’ Quick Action gives a prompt to choose a folder … which is a lot less quick. Quick Actions doesn’t let you choose a single destination. Move to where?Īt least with Quick Steps you can choose a specific destination folder. Ideally the Quick Action could be linked to a Quick Step to expand ‘actions’ beyond two. There’s no link between these two ‘Quick’ Outlook features. It’s the ‘grown up’ version of Quick Actions. Quick Steps let you setup multiple actions to take on a message including reply, forwarding, move to specific folders etc. Quick Actions would seem to complement the long-standing Quick Steps features. Quick Actions shortcutĪ keyboard shortcut for Quick Actions would make it even quicker … but there isn’t one. Quick Action hasn’t been added to the command list so it’s not possible to customize a ribbon or Quick Access Toolbar (QAT) to include it. A customer could choose the same actions from wherever they are viewing the message. That would have been useful for consistency. Quick Action has no button on the reading pane or fully open message. The Quick Action setup is done there but you can’t make it happen for the current message. Quick Action doesn’t appear on the right-click menu as something to do. Selecting multiple messages then clicking one of the Quick Action icons will act on that for all the selected items. Maybe you’ve forgotten your Quick Action setting or that you created it at all! The tooltip only shows one of the two steps (Archive in this case) with no ‘Quick Action’ text to explain how the icon got there. There’s a tooltip if you hover over the icon but it’s not very helpful. The only place the Quick Action appears is a tiny icon on the message list, above the date, between the Flag and Delete icons. In testing it sometimes toggles the Read status but other times forces messages to ‘Unread’. Mark as Read/Unread – a confusing label that suggest the read status is toggled.At the moment it marks the message as unread but leaves the Flag untouched. Presumably it’s supposed to clear any Flags on the message. Flag / Clear Flag – this didn’t work in our testing on multiple machines.Move – moves to an Outlook folder that you have to choose each time.Delete – moves to Deleted Items folder.None – a ‘no operation’ for when you only need one action.There’s a limited set of Quick Action commands available. Under that link, you can setup the Quick Action steps (maximum two). Right-click on any message to see ‘Set Quick Actions …’
Office 365 outlook deleted items folder missing windows#
Quick Actions is in Outlook for Windows now ( version 1905 build 11629.20196). We started getting reader complaints and questions about Quick Actions before we’d had a chance to try it ourselves! Quick Actions did manage something rare for Office Watch. Quick Actions only leaves customers wanting more. Alas, it’s not been properly developed or integrated properly into Outlook. A new feature in Outlook 365 for Windows is ‘Quick Actions’ which we’ll show you, why the name is confusing and the features limitations.įrom a very quick look (no pun intended) Quick Actions seems like a good idea.